Drive CI 4 TQ&T & Del.. Ensure that Process Trng is Del. effectively. Strengthen QM Pro./ framework to Impr Qlty Del. Accurately capture SLA/SLO metrics, the Rept. needs of each of the client & set up / customize processes to seamlessly meet clients
Graduate in any discipline desirable & Min. 12+ yrs in a BPO in the Non - Voice Platform & Heading the Team of Min. 100+ Qlty. Proff. & Needs to have good working knowledge of TQ&T systems, tools & technologies.