Drive CI 4 TQ&S & Del.. Ensure that Process Trng is Del. effectively. Strengthen QM Pro/ framework to improve Qlty Del. Accurately capture SLA/SLO metrics, the Rept. needs of each of the client & set up/ customize processes to seamlessly meet expectation
Graduate in any discipline desirable & Min. 15+ yrs of Exp. 2n a BPO in the Non - Voice Platform & Heading the Team of Min. 100+ Qlty. Proff. & Needs to have good working knowledge of TQ&S systems, tools & technologies.