Head of Operations - Ecommerce

Zyoin Web
  • Delhi
  • 10-15 lakh
  • 8-13 years
  • 28 Apr 2015

  • Senior Management-Operation

  • Internet/ ECommerce
Job Description

- To build and manage the operations function for a Hyper Local Marketplace (end to end)

- General Expectations from the role

- Build ops structure & partnerships

- Execute the operations strategy in a scalable manner

- Set the right systems and processes

- Deliver results to support end-to-end solution from order acquisition to delivery

- Ensure a great customer experience

Detailed Responsibilities:

- Operations Strategy & Partnerships

- Detail out a scalable strategy & roadmap for the operations function

- Build and nurture strategic partnerships with external vendors and stakeholders for seamless fulfillment & delivery experience

Operations Management:

- Define operations policies & procedures

- Manage day to day operations

- Own key operations & customer metrics

- Work with business & technology teams to build a scalable operations function

- Setup processes & systems for customer grievance handling and ensuring a great customer experience

People leadership:

- Build, retain and groom a strong team to deliver across roles

- Hire & build a team of specialist/experts to drive smooth operations

- Set goals, define KPIs and ensure team tracks effectively towards goals with a customer centric mindset

Desired background:

- MBA/PG /B-Tech from reputed institution

- Minimum 7 years of experience in an Operations Leadership role

- The experience of working with an online marketplace or eCommerce portal is mandatory

- Experience in driving operations through end to end planning, managing operations through metrics review and root cause analysis, and delivering results in a fast paced environment

- Prior experience in working with cloud-based ERP's, Shopify and Magento will be a plus

- Excellent communication, interpersonal & leadership skills

- Start-up experience would be an added plus

Desired Competencies:

- A very strong bias for action

- Ability to roll up their sleeves and get work done

- Leadership: Always focused on doing what's right for the business. High energy, passion and high level of enthusiasm. Create an environment where others want to follow

- Ability to connect with people across teams & levels

- Ability to translate strategies into execution plans and take them to completion

- Willing to take on the tough projects and challenges to grow the business. Govern themselves with unquestionable ethics and unswerving integrity

Competencies/Skill sets for this job

Customer Marketplace Strategy Operations Strategies Online Marketplace

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About Organisation

Zyoin Web