AVP- Record to Report- Transformation & Solutioning with Leading BPO

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 15-25 lakh
  • 10-16 years
  • Views
  • 12 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

10 years+ experience in ITES/ BPO/ KPO/ Management Consulting firms

8+ years experience in Record to report

Must have experience in Transformation projects and Solutioning / Transitions in R2R

Key Role Description

Lead a GPO team who acts as single point of accountability for end to end RtR processes design (including system and manual), change and performance cross business segments and geographies with a focus on global standardized and simplified processes.

Properly define and document (including new transitions) aforementioned

Advises client with BPO industry practice and pairs with Client GPO counterparts and liaises with Delivery team to develop, prioritize and implement end to end process improvement initiatives and transformation projects to drive process quality and efficiency programs under clients business direction;

Conduct in depth analysis of processes and recommend timing adjustment and/or process convergence

Drive and project manage the restructure of the delivery teams into a process-centric organization;

Implement target operating model in the teams;

Monitor and review change management and communicate associated processes/changes to the Service Provider delivery teams

Coaches and mentors Delivery team/s on implementing changes;

Assists in minimizing hands off onshore/offshore, leveraging common and standardized system, tools and delivery platform, standardizing SLA, etc.;

Implements initiatives and projects by leveraging with BAU Functional team (not sacrificing BAU focus but optimizes BAUs expertise);

Integrate GPOs business knowledge with OPEXs continuous improvement skill to optimize GPO initiatives;

Host strategic transformation/innovation governance to update action/progress and align direction or seek sponsorship. Also manages transformation governance by virtue of authority given by Senior Delivery Lead

Competencies/Skill sets for this job

Process Quality Transformation

Job Posted By


About Organisation

2COMS Consulting Pvt. Ltd.