Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.
Promote an open-door policy: Remain available to the team and encourage a collaborative environment.
Drive Sutherland forward: Oversee, document, and report on project financials.
Experience Requirements: 10+ years of relevant experience in the travel, BPO, or airlines industry
Other Requirements: Have a valid passport.
To succeed in this position, you must:
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Be attentive to details
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Be customer-oriented in managing communications and issues.