Create Quality awareness by conducting Continuous Improvement training & drive productivity gains by continually improving the processes by providing visibility to stakeholders on performance bottlenecks and by identifying efficient approaches to accomplish task.
Integrate and develop processes that meet business needs across the organization, manage complex issues within functional area(s) of expertise, be involved in long-term planning, and contribute to the overall business strategy.
Accountable for identifying and driving Continuous Improvement initiatives that result in quantitative and qualitative improvements to costs, quality, speed and service
Strong expertise in deployment of BPMS
Maintains an active list of process improvement ideas, establishing an implementation schedule based on practicality, benefits & priority.
Maintains awareness of comparable process performance in the industry and strives to achieve best in class
Provide leadership / direction to a cross-functional team empowered to execute the Lean Six Sigma strategy / tools to improve process capability and eliminate defects
Deliver breakthrough levels of improvement in process capability, predictability of designs, and business processes to reduce defects and attain world-class levels of quality
Facilitate, train, and coach team members in the use of Lean Six Sigma tools
Conducting Continuous Improvement related training
Drive quality & continuous improvement awareness events across FSSC
Tracking & monitoring of CI penetration in services
Serve as a change agent in institutionalizing Lean Six Sigma quality
Develops and maintains the plan to execute CI initiatives.
Raises risks where elements of the procedures are dependent upon other work streams or programmes.
Maintains regularly scheduled meetings with Business Partners and stakeholders to review impact of changes
Identify potential process improvement projects
Manages work and delivery to agreed plans with multiple stakeholders and resources across the programme
Drive key projects assigned and the culture of Six Sigma.
Takes initiative in exploring the opportunities for CI through sources such as Operation meetings, Issue and escalations log, feedback from customer survey, people & partner survey, benchmarking data etc.
Encourages and comes up initiatives to motivate the teams to both suggest and implement ideas for Continuous Improvement.
Graduates / Post-Graduates. Must be Six Sigma Black Belt Trained/Certified. Have 12-20 years experience majorly in banking / financial services / insurance.
Must to Have:
Strong expertise in BPMS deployments
Systemic problem solver adept at implementing solutions to solve root cause of problems
Sets expectations, tracks and communicates results
Creative and change-oriented
Excellent analytical skills
Excellent interpersonal skills
Adaptability and flexibility
Detailed knowledge of HR process and systems
Ability to work independently and to establish priorities
Exceptional verbal and written communication skills
Strong ability to raise and/or resolve issues
Financial literacy of approaches such as activity based costing, labour variance, dashboards etc (Desired)
Familiar with quality and business excellence tools and written communication skills (Desired)
Understanding of Technology / Some programming skills (Desired)
Understanding of Data Sciences (Desired)