Provide SME input to VIL functions for additional Business.
Provide input for benchmarking SSC with the best in class Shared Service Centres
Transform SSC Ahmedabad from a transaction centre to centre of excellence for Finance .
Drive operational excellence.
Identify new opportunities, take over additional work, support business on key initiatives, play a driving role in the transformation of operations in VIL
Support Business Partnership model
Support a customer centric and partnership approach to develop strong relationships with circles and other groups
Design and Lead an effective governance structure
Deliver on operational SLAs agreed with the customers.
Ensure SSC service delivery is in line with global operating procedures and best practices are identified and adopted
Deliver the Key Performance Indicators (KPIs) for each process at SSC and monitor the adherence to KPIs.
Analyze emerging and leading-edge SSC deliveries and ensure on-going evaluation for continued improvement to the SSC portfolio of Service offerings
Desired Profile Key Skills/Experience Required
1. Education : Post Graduate Degree in Finance
2. Professional Qualification : Chartered Accountant/Cost Accountant
3. Knowledge : Experience in handling big teams
Experience in a SSC/ BPO/ KPO, in a Leadership Role
Strong Operations experience
Experience of working with SAP ERP system
4. Skills/Ability : Excellent communication and decision making skills
Experience in Managing a large team
Excellent analytical skills
Ability to balance conflicting interest
Ability to lead a team and provide motivation for growth
Experience and proven ability to function within a matrix