Head - Facility & Support function

Supertech Limited
  • Noida
  • Confidential
  • 10-20 years
  • 09 Jul 2015

  • Operations, Administration/ Facilities

  • Facilities Management
Job Description

Department : Facility and Support Function
Reports to- Group CEO
Immediate Level Subordinate: In charge Transition, In charge Housekeeping, Chief Security Officer, Head Safety, Head Mechanical, Head Plumbing
Job Objective:
Transition: Takeover of facility from project.
Establish and run facilities till it is handed over to RWA
Handing over of the Facility to RWA
Crisis Management
* Plan, create and establish a suitable organization structure for the Facility & Support Function.
* Planning & Management of Transition Operation
A. Common Area: : Create and implement SOP & Checklist for taking over
B. Apartments: Create and establish possession system- Streamlining existing system
C. Structure-Formulate a structure
* Planning & Management of Facility Operations
A. Preparation of SOP and checklist for Facility Operations
B. Establish and refine Complaint management system
C. Training to the staff
D. Sensitize staff on safety
E. Creating MIS for better control & Review
F. Create Checks & Balance
G. Escalation matrix
H. Timely collection of maintenance charges
I. Cost optimization in operations
J. Timely payment to third parties
* Planning & Management of Physical & Electronic security
A. Create & Implement physical Security SOP & Check list on entry, exit, moving in & Out, domestic help verification, issuing of pass, vendor introduction, tenant verification
B. Electronic Security: Planning for electronic security system like CCTV. Access, RFID Sys, Access System etc
* Prepare Head Security for implementation of all SOP & Check list
* Liaisoning with local government and federal agencies.
* Provide support to respecitve Director's
* Contribute on call basis value addition in design for facilities in order to achieve better operational efficiency.
* Planning of automated parking systems for mall etc.
* Interact with RWA official for smooth transition
* Snag finding & Rectification
* Negotiations with vendors for annual contracts/AMC
* Ensuring statutory compliance till the property is taken over by RWA
* Implement Facility management software along with IT
* Provide and assist in legal cases within area of jurisdiction
* Budgeting
* Internal & External SLA
* Multiskilling & Manpower optimization
* Appointment & Training of facility managers
* Core/Functional : Facility operations in MEP, Admin, CRM, Transition, Technical, Security, HSE, best Industry practices,
* Behavioral : Leadership, Strategy for change management, HR & Admin skills, PM, Client Mgmt, Techno commercial, Systems & Processes, negotiations skills, Networking ability , Influencing ability, delegation
* Supporting competencies: Creative thinking, Technical skills, Customer orientation, cross functional perspective

Job Posted By

Arpan Anand
Head - HR

About Organisation

Supertech Limited