Head - Customer Service

Avtar Career Creators
  • Chennai
  • Confidential
  • 10-17 years
  • 31 Jul 2015

  • Customer Service, Operations

  • Engineering
Job Description

The position will lead includes the Customer Care team, Operations team, Data management and Sales and Service Packages.
Implementing business strategies to enhance service reach and effectiveness on a wide range of products, achieve pre-set targets while ensuring accomplishment of business goals.
Heading India Customer Service Center operations delivery & ensuring all the Critical to Quality are consistently met.
Complaint resolution and closure, inputs or coordinate corrective - preventive action implementation.
Design and deploy quality audit methods based on past data and client and customer satisfaction
Customer Support Centre establishment and management through Customer Support Team, vendor identification, recruitment, training and development, Team Goal Setting, Budgeting & Resource Management.

Need people only from manufacturing industry.

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Avtar Career Creators