Customer Care Head - Reality

Right Connect
  • Mumbai
  • 30-55 lakh
  • 10-18 years
  • 16 Apr 2015

  • Customer Service

  • Construction/ Real Estate
Job Description

* Responsible for managing the post sale activities for the most premium clients of the organisation spread across the

* Residential and Commercial segment (business tycoons, NRIs, Expats, HNI clients). Custodian of customer experience enhancement, complaints reduction and customer satisfaction for all projects in Mumbai,
* Service Design and Delivery -- Design and implement delivery guidelines and ensuring high standards of service delivery and query resolution within specified TATs.
* Creating a roadmap to extraordinary customer experience -
* Design the optimum team structure with a view on specialization and operational efficiencies. Achieving the highest quality standards through monitoring of relevant metrics during the customers life-cycle which will lead to an extraordinary customer experience.

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Right Connect