Head - Client Servicing - West - Bank

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  • Mumbai
  • Confidential
  • 9-14 years
  • 258 Views
  • 28 Aug 2015
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  • Client Servicing

  • Banking - Retail, Banking - Corporate
Job Description

- Managing a team of Service Relationship Managers.

- Manage Branch Cross-sell targets

- Manager Branch Score Card

- Setting & Monitoring Service Standards

- Client Interaction

- Sales Support

- Team building and Training

- Managing Branch Audit and Control

- Mentoring

- Provide Client Service support in :

Specific client relationships

Ensure smooth processing of Accounts and clarity of updates and process flow

Research and initiate corrections to transaction and/or account errors

Liaison with group entities

Book-building and centralized coordination


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