Regional Service Manager

Quantum Leap Consulting
  • Lucknow
  • 10-20 lakh
  • 10-20 years
  • 05 Jun 2015

  • After Sales Service - Product

  • Automobile/ Auto Components
Job Description

Must be from Tractor Service background and must have knowledge about service support systems at dealership as well as at remote locations in fieldMust be responsive and able to provide solutions to the problems in fieldMust understand the field Warranty settlement process which involvesFailure analysisFailure trend analysisFeed back to management on failuresCross-functional co-ordination for product improvementTracking product improvements and feed back.Failed parts retuDealer warranty claim settlementFree Service coupon settlement.Product Technical KnowledgeDealer Management System software Must have knowledge of Dealer Development process, Warranty settlement process, Customer grievances handling, Service Campaigns.

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Quantum Leap Consulting