GSS L2 Desktop Support Analyst

Spigot Software Private Limited
  • Bangalore
  • Confidential
  • 4-9 years
  • 203 Views
  • 21 Aug 2015
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  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

Role:

Provide support to end users in the operation of PCs, Windows, LAN software products, and business applications
Work closely with workstation deployment team of all EFI remote sites and Global NOC to
ensure consistency of both microcomputer hardware and software configuration and LAN standards
Assist in performing advanced diagnostics, set-up and installation of equipment and/or software remotely
Resolve Incident & Problem tickets based on IS&T published Service Level Agreements
Document processes/procedures related to area of responsibility
Establish good relations with the user community by providing excellent customer service
Train other team members in PC and Windows problem solving
Work with Server and Network teams on projects as needed
Assist other team members and perform other duties as needed
Provide business applications L1/L2 support for which the training is provided
Perform regular operational tasks/reports/monitoring on business applications

Required Knowledge / Qualifications / Qualities

Graduate (or equivalent degree)
4 years IT experience to include:
4 years experience working with PCs, Microsoft Windows OS, 2 years experience working with TCP/IP and Ethernet networking for at least 500 clients.
Basic knowledge of popular PC/Windows desktop applications including MS Office Suite, MS
Outlook, MS Project, Adobe Products, Internet Explorer, WinZip, and Heat.

Must be up to date and familiar with all the latest PC and Windows OS and application updates
PC imaging and deployment
Experience with software in a multi-platform environment
Work easily with others and convey pertinent information as needed
Must be able to learn new technology/applications quickly
Must have excellent communication and documentation skills
Be able to handle phone calls and understand the issue the user is having as well as being able to communicate clearly any instructions to the caller
Quality and timely completion of tasks
Work easily with others and convey pertinent information as needed
Organized and able to manage multiple priorities

Desired Knowledge / Qualities

Work experience in Business application support
Understanding of various Enterprise Business Applications, such as Siebel, Concur, SAP, Agile, SharePoint, etc.
Support experience in Web Content Management (any platform)


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About Organisation

Spigot Software Private Limited