Group Head/ Head - Client Servicing/ Operation (Social Media Agency)

i Quest Consultants
  • Mumbai
  • Confidential
  • 5-9 years
  • 19 May 2015

  • Client Servicing, Marketing

  • Entertainment/ Media/ Publishing
Job Description

About the Role:

Will lead relationship management with clients and be directly responsible for strategy & planning and timely & successful execution of
projects.Will lead the servicing team for timely & successful delivery of projects.Will report to Head Client Servicing


Strategic Planning & Delivery


Developing strategic communication plans based on business objectives of clients
Setting parameters for project success and ensuring they are being met
Spearheading innovation for the client and coming up with award worthy campaigns Leading &Managing Servicing


Lead a team of Associate , Senior Associate and Planners to successfully plan and execute client campaigns (Team size would vary from 5 8 ) Plan and come up with creative avenues for project execution
Ensuring creation of interesting & engaging social content
Ensuring timely execution, delivery and reporting to clients on projects
Heading quarterly & End-of-Project reviews; ensuring timely payments


Training team and keeping them up-to-date on latest developments in social media
Representing the company at relevant industry events Contributing to the company-created communities & participating in online discussions on behalf of the organization Bettering existing processes to ensure superior servicing


Excellent leadership skills and ability to handle a team
Strong interpersonal, good communication and writing skills
Bachelors / Masters Degree (desirable in Mass Communications)
experience as a PR professional with a Public
Relations agency or in a Communications department in an organization. Social Media experience

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i Quest Consultants