Group Community Maven (social Media Head- Client Servicing)

HR Central
  • Bangalore
  • Confidential
  • 6-9 years
  • 10 Jun 2015

  • Client Servicing

  • Advertising/ PR/ Market Research/ Events
Job Description

  • About the Role:
  • Will lead relationship management with clients and be directly responsible for strategy & planning and timely & successful execution of projects
  • Will lead the servicing team for timely & successful delivery of projects
  • Will report to Head Maven - Client Servicing
  • Strategic Planning & Delivery Management:
  • Developing strategic communication plans based on business objectives of clients
  • Setting parameters for project success and ensuring they are being met
  • Spearheading innovation for the client and coming up with award - worthy campaigns
  • Leading & Managing Servicing Team:
  • Lead a team of Associate Mavens, Senior Associate Mavens and Planners to successfully plan and execute client campaigns (Team size would vary from 5 - 8 Mavens)
  • Plan and come up with creative avenues for project execution
  • Ensuring creation of interesting & engaging social content
  • Ensuring timely execution, delivery and reporting to clients on projects
  • Heading quarterly & End-of-Project reviews; ensuring timely payments
  • Others:
  • Training team and keeping them up-to-date on latest developments in social media
  • Representing the company at relevant industry events
  • Contributing to the company -creating communities & participating in online discussions on behalf of the organisation
  • Bettering existing processes to ensure superior servicing
  • Requirements:
  • Excellent leadership skills and ability to handle a team
  • Strong interpersonal, good communication and writing skills
  • Bachelors / Masters Degree (desirable in Mass Communications)
  • 6-8 years of experience as a PR professional with a Public
  • Relations agency or in a Communications department in an organization.
  • 4 years of Social Media experience

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HR Central