GM - Banking Operations

Mastermind Network
  • Bangalore
  • Confidential
  • 14-21 years
  • 230 Views
  • 25 Aug 2015
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  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Managing end to end delivery of large Banking account of BPO
Delivery Metrics and contractual SLA management
Managing a span of 400 FTE
Client interaction
Single point of contact for all financial decisions regarding the account
Manage attrition
Candidate must be currently working in voice collections process (International) in BPO company
Current designation should be AVP or AGM or equivalent


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Mastermind Network