GM/ Manager/ AM - Data Management - KPO

Impact HR Services Pvt.Ltd
  • Mumbai
  • 10-15 lakh
  • 6-11 years
  • 285 Views
  • 22 Jun 2015
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  • Senior Management-Operation

  • KPO/ Analytics
Job Description

- As part of business expansion, our clients are looking for GM / Manager / Asst.Manager-Data Management

KRAs:

- The job profile involves managing and executing Data Management projects for business information and publishing clients

- The candidates will be primarily responsible for handling multiple clients and managing teams involved in financial data analysis and business report creation

- The candidates will be responsible for preparing proposals, leading and managing pilot assignments, account setup and scale-up, quality assurance, on-going training & development

- The candidates should be proficient in client relationship management, data analysis, process set up and scale-up, scientific and systematic in approaching operational issues/ managing client escalations

- Attention to detail and commitment to work are important traits

Primary Responsibilities:

Client Coordination:

- Responsible for all client engagement/ Communication / Meetings / Presentations

- Understanding client requirement, solutioning and responsible for operations setup & scale-up

- Play a pivotal role in client retention and account/business expansion

- Excellent & Consistent client satisfaction level and providing customer delight

- Responsible for adhering and achieving client's SLAs

- Responsible for developing collaterals and case studies

- Presentation of business cases, collaterals & case studies to clients

Delivery Management:

- Responsible for consistent high quality on-time delivery

- Responsible for project planning, design and implementation

- Responsible for developing project feasibilities and proposals focusing on project objectives, scope, approach, research methodology, timelines and cost estimates

- Responsible for operations planning, team setup /scale-up and on-going execution of data & content projects /accounts

- Responsible for streamlining and improving the efficiency of the processes

Continually strive for process improvement and enhancing productivity:

- Formulate quality control methodologies and implement quality assurance across all projects, deliverables and work processes of entire team

Continually strive to improve quality benchmarks and ensure meeting/ improving client SLA- s

- Responsible for developing & updating process documents (SOPs) required for successful implementation of projects and accounts

- Responsible for operations processes reviews and implementing business driven initiatives for operational excellence

- Responsible for maintaining projects and account MIS reports and giving updates to the Head of Operations

Team Management:

- Leading a team of secondary and primary research analysts, senior analyst and financial analyst

- Recruitment& training of team members

- Responsible for setting up team's KRAs and improving theefficiency/ performance of team members

- Regular review mechanism with different client/ project/ account team

- Prepare reports on delivery performance

- Responsible for team environment & sprit within and among the teams in the organization

- Keep attrition rate under control

- Participate in internal initiatives on quality and building of knowledge repositories

- To ensure and implement measures to achieve full participation of team on all divisional initiatives

- Mentoring and training team leaders, account heads and new joinees across all projects and account

Candidate Profile:

- Graduate / Post Graduates /MBA with 6-15 years of relevant work experience of which at least 2-3 years of work experience in work-force management, client communications, value-added knowledge services analysis, Sector Exposure and Understanding: Good knowledge and exposure to the industry vertical across the globe.


Competencies/Skill sets for this job

Projects Quality Reports Efficiency Data Management Methodology

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About Organisation

Impact HR Services Pvt.Ltd