General Manager - Operations - BPO

Mount Talent Consulting
  • Bangalore
  • 15-20 lakh
  • 15-18 years
  • 26 May 2015

  • Senior Management-Operation

  • BPO/ ITES/ Call Centers
Job Description

Key Responsibilities:

Manage and continue to build the BDSS operations that will support Client deliverables and Accenture objectives & priorities .

Manage any future transitions from the Clients

Manage relationships with Finance and business leaders in the different Client business units across the globe - Operate as a trusted advisor to the business.

Overall responsibility to budgeting and financials management of the deal

Play an integral role in continuous improvement of reporting processes

Developing relationships with the business and ensuring your span adds maximum value

Manage ad hoc project work of Client and Accenture

Responsible for the timely and accurate delivery of service levels. This includes responsibility for the delivery various Reports - internal + to clients.

Responsible for resource management and on-going grooming of the resources in the span

Demonstrate strong Customer Service ethic in the team through active communication, regular updates & meetings.

Develop leaders and teams that can shoulder high levels of responsibility by coaching, mentoring and motivating.

Identify capability gaps & ensure that the resources required to bridge the same are provided.

Qualification criteria:

CA/ICWA or Post Graduate or MBA (Finance) with strong domain knowledge.

12- 15 of experience in a reputed company.

Should have experience in leading large multifunctional teams in the Capital Market/IB/ financial services domain

Should have had managers of multifunctional teams reporting to him/her in the past and ideally worked in an operations environment.

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Mount Talent Consulting