GM/DGM - Account Manager

Silver People
  • Kolkata
  • 10-15 lakh
  • 8-13 years
  • 13 Feb 2015

  • Sales/ Business Development/ Account Management

  • BPO/ ITES/ Call Centers
Job Description

Position: GM / DGM - Account Management

Qualification: MBA/ PGDM / Graduate

Job Purpose

Provide leadership to the Account Management Team, whose job is to provide Customer Service, Expand Revenue & Profitability and Ensure timely Order Fulfillment - for all existing Accounts (Clients).

Job Description/ Function

- Developing Standard operating procedure and designing system for better management reporting, information flow and management.

- Handle problems and customer queries not covered by standard operating procedure or that Account mangers cannot handle.

- Responsible for an Annual Revenue Target.

- Coordinate with Supply Chain Team to ensure Order Fulfillment.

- Build Relations with Customers, provide excellent Customer Service and also manage their expectations

- Identify and capitalize on opportunities to increase revenue & profitability from each Customer

- Manage all information relating to customer (Enquiries, Orders, Business Terms, Ordering Trends, Invoices, Contact Info etc)

Experience: Minimum of 12 year of working experience; minimum 6 years of relevant experience

Role involves maintaining relationship with international clients. So, candidates with international exposure will be preferred.

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