GM IT Infrasture, Security & Delivery with ITIL / ITSM

Impact HR Services Pvt.Ltd
  • Bangalore
  • 25-35 lakh
  • 18-20 years
  • 23 Mar 2016

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services
Job Description

Primary Skills (not more than 2): -
> IT & Network Security Management - Exposure to SIEM, System and Data Protection, Compliance, Vulnerability and Risk Management and related tools like ArchSight, System Security Suite, Arbor Networks, along with knowledge of standard like PCI, ISO 27001. Experience in process implementation/operation covering IT based services.
DC Operations & technologies i.e. Server , Database , Storage , EMS Tools ,Backup (With extensive knowledge of at least 2 areas
Alternate Skills (if applicable) :

Overall IT infrastructure management.
Handling large and multiple teams in different Infrastructure Domains
Excellent Knowledge of ITIL / ITSM Processes for Service Operations and Service Management & Service Transitioning skills
Budget and Cost Management.
New Business management
Knowledge of Continual Improvement Quality tools Ex. Six Sigma

Role purpose:
In this role, individual will be responsible For
End to End Management of Security service operations & delivery for other Services delivered for ITSSC from Bangalore on IT Infrastructure , DC Operations, Cloud, Hosting Solution support
End-to-End accountability for service readiness and quality assurance in Service Transition for new services in the above referred areas. This includes ownership of the operational requirements catalogue, of the quality criteria for operational gates, and accountability for provision of operational impact and risk assessments.
End-to-End accountability for service enablement, comprising all deliverables and activities required to ensure that all entities participating in delivery of a service during Service Operations are able to provide support, including staffing, training, access to systems and applications and to operational tools, access to and knowledge of documentation, test and acceptance of process interfaces.
Ownership and responsibility for the Continuous Service Improvement process for relevant services.

Key accountabilities (Role Description)

Highlight accountabilities and KPIs for the requisitioned role, which could include (but not limited to)
Typical outputs
(Key deliverables & KPIs expected from the role holder)
Impact on Business
(How would the role holder impact/scale of influence Business decisions strategic/operational)
Interfaces with Customers, Suppliers & Third parties
(Internal and external stakeholder interactions expected of this role )
Leadership & Teamwork
(Leadership Direction and accountabilities towards the Team)
Innovation & Change
(Expectations from this role in driving innovation and change)
Lead and develop a global dedicated high-caliber team focused on transition , Delivery and continual improving the performance of Security Operations & Infrastructure Management service at Bangalore
Build strong relationships with Global teams, Operating companys IT organizations to ensure alignment of priorities and deliverables
Deliver the service in line with cost forecasted in the budget figures
Maintain new Benefits Cases, the Benefits Tracker and deliver savings included in Budget figures.
Roll-out an organization chart that is suited for growth with strong succession planning
Seeding of new services from existing teams and backfilling those positions by filling from the lower levels
Improving Resource Skill & experience mix
Drive Process compliance & documentation complete,
Roll-out of all identified tools; Deliver 95 % KPIs in Green
Reporting periodically to all TSSC stake holders
10% Savings as part of CI initiative

Ability to drive innovation and facilitate change, in order to develop optimal solutions and services to drive its employee personal and business productivity.
Ability to helicopter, to see the big picture as well as the important details
Ability to lead change and work effectively in a changing environment
Communication Skills :
Strong communication skills required.
Communication interfaces are multiple (internal and external) and varied
Communicates with enthusiasm & clarity
Knowledge and experience
18 to 20 years of service operations & delivery for Security Operations, IT Infrastructure, DC Operations, Cloud, Hosting Solution support
Handling large and multiple teams in different Infrastructure Domains
Excellent Knowledge of ITIL / ITSM Processes for Service Operations and Service Management & Service Transitioning skills
Budget and Cost Management.
Knowledge of Continual Improvement Quality tools Ex. Six Sigma
Experience in the definition and design of simple solutions for complex operational scenarios.
Experience of working in large multi-national, matrix based organizations.
Proven ability to develop and deliver on IT strategies.
Experience in building and selling business cases for complex projects.
Proven experience in customer relationship management.
Drive for effectiveness and efficiency.
Proven ability to build high performing teams.
Able to communicate clearly at senior

management level and deliver compelling presentations.
Understanding of IT Security requirements and related policies
Education/Technical/Functional qualifications and/or Professional Certifications:
Desired : Graduate Engineer

Regular interaction with
Service Owners
Technical Experts including Solution Architects & Design teams
Governance teams
Strategic elements of role

versus day-to-day operational activities)
Operational accountability and impact on service to customers

Impact of risks managed by role

Responsible strategic direction and architectures for service improvements

Level of expert knowledge required for role

knowledge is required :
As mentioned in the skill

Critical success factors and competencies for role
(e.g. knowledge of telecoms technologies, influencing skills, critical thinking etc)
Understanding of Technology Security Landscape for large Enterprise
Analytical skills
Good understanding of IT
Stakeholder Management
End to End Service view
Team player, actively sharing knowledge across the team
Ability to deal with conflicting interests,

Role profile
Its important to have a clearly defined role profile for a number of reasons:
So that the individual understands what they are expected to deliver and their performance can be measured against the profile
For recruitment so that the right person with the right skills is recruited to do the job
To demonstrate how the organisational goals will be delivered and to ensure there is no overlap between roles

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About Organisation

Impact HR Services Pvt.Ltd