Provide Architectural and technical direction to delivery team
Gathers requirements /future needs from clients
Assists with GTS Offering development roadmaps
Provides requirements to SWG jointly with DT&E
Develops education and training requirements for ITS practitioners globally
Understand data sources for log analytics, ability to link the IT infra environment from point of view of clients business requirements,
Understands ITIL Service Management concepts/ processes and able to implement new solutions into the management system of the account
Demonstrates vision when working with clients and partnering with them to form solutions
Experienced in building industry specific technical collateral and used cases
Understands and applies knowledge of function, business unit or country objectives in framing, evaluating and selecting alternatives for I/T solutions.
Has the required proficiency levels for technical skills and applies skills to the design of architectural solutions.
Advises IT professionals (Project Managers, Architects, and IT Specialists) on tools, technology, and methodology related to the development and implementation of IT solutions
Regularly participates in overall functional planning. Identifies, estimates and presents cost, schedule, technical risks for solution elements, both in marketing and proposal efforts and in implementation planning.
Skills & Expertise Required:
Strong understanding of IT Infrastructure Ecosystem
Ability to integrate products/solutions and tools
Knowledge of creating/understanding solution/delivery architecture documents using methods like Team Solution Design
Understanding of deploying IT Operations Analytics tools like Splunk, SCALA/SCAPI, BigInsights, Sumologic and Netcool Operations insights would be an added advantage
Certified IT Architect.
Sound Industry knowledge & Drivers
Basic understanding of Big data and analytics
Working knowledge of ITIL and companys service delivery processes
Understanding of Remote Infrastructure management model and understands all key Service management processes Incident, Problem, Change, Configuration Management and SA&D management.
Understands handshakes between various processes of Service Management and is able to integrate new solutions into the governance / cadences of the account and propose what is to be reviewed outcomes driven by metrics