Own the ERP Operations service delivery for multiple company local markets and Group Entities.
Person will be accountable to lead the ERP Service Line of TSSC, managing 700 - 1000+ resources located at offshore as well as other Technology Shared Services centres of company in Europe, to deliver the ERP Operations Support and Development Services across a wide range of Technologies
Build standards, methodologies, processes, guidelines and checklists for ERP application Operations & maintenance across L1, L2 & L3 support.
Desired Profile Demonstrate experience in IT Service Management as per Industry Standards.
Should have strong knowledge of multiple IT Applications and technologies used in Telecom industry and Telecom business processes.
Should be accountable for preparing and executing the TSSC ERP strategy.