GM - HR Shared Service

Auctus Consulting
  • Bangalore, Mumbai
  • 50-60 lakh
  • 12-15 years
  • 23 Jan 2015

  • HR/ Human Resources

  • Engineering
Job Description

Reports to : Administratively to Head SSC &Functionally to
Group President HR.

Qualification & Experience : MBA from Premier B School - 12yrs of experience.

Key Result Areas (Key Performance Indicators):

Manage overall performance of the HR process.
Monitor and report Key Performance Indicators.
Manage and resolve escalations.

Critical Tasks:

Manage overall performance of the HR process by providing strategic and operational leadership, ensuring effective service delivery, maximum client satisfaction and team management.
Negotiate, develop and deliver SLAs and ensure flawless execution of operational processes and procedures by the shared services team.
Monitor and report Key Performance Indicators (KPIs) for HR function on a timely and accurate basis.
Drive continuous improvement through re-engineering , lean/six sigma, best practices framework, benchmarking, analytics to assure progressive levels and lower costs.
Represent HR function in shared services governance meetings and performance reviews.
Actively engage with HR Business Heads and key managers to ensure satisfaction and address their pain points.
Manage and resolve escalations.
Take overall responsibility for adhering to approved budget for the HR function and monitoring of cost and expenses.
Ensure effective people management and development of the operations team including: staffing &selection, integration of new staff to teams, promote a learning culture, measure individual and team goals delivery ,provide feedback and manage people issues, build a strong team culture.
Ensure adherence to all statutory and legal requirements.
Identify additional scope for shared services based on changing business requirements and future priorities of the Group.
Preparing recruitment related MIS report.

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About Organisation

Auctus Consulting