Function Support Analyst

3i Infotech Ltd.
  • Mumbai
  • Confidential
  • 3-6 years
  • 29 Jun 2015

  • Operations

  • Financial Services/ Capital Markets
Job Description


Sound knowledge of Securities Processing and Derivatives
Work experience in any of the following profiles:

Business Analyst/Application Development experience in the IT organization of a Financial Services firm OR in an IT services provider to a Financial Services client
Experience in operations in the Middle Office or Back Office of an Investment Bank with an inclination to pursue a career in IT

EXPERIENCE: 3 - 4 yrs

Based on the prior work experience / qualifications profile of the candidate, the number of years of experience desired for the role is flexible and could vary from 3 years to 4 years


The Functional Support Analyst will provide dedicated functional support on a strategic and critical Middle Office IT Application, to users across the world, with a specific focus on Asia-Pacific based users.

The role will consist of:

- Analysis of functional/ technical issues with prompt and clear responses to the requester (end users / the first level support team)
- Analysis of business requirements from the users (for enhancements / bugs)
- Making well written proposals for development which would then be taken up for implementation by the global development team
The user profile consists of Middle Office Trade Support for Flow and Exotic products, Profit and Loss analysts and Referential Data teams. The Functional Support Analyst will work on investigating and providing solution proposals or responses to application related functional issues / unexpected functional behavior / application improvement requests from this user base
The Functional Support Analyst will coordinate with Development team and / or the first level (technical) support teams located in Mumbai and Paris to respond to user reported issues.


The application is a strategic and critical Middle Office application in the IT landscape, whose main responsibilities include providing real-time position and referential data to several other applications. Front office systems rely on this application to load their referential data and positions. The application supports real-time electronic deal booking and also provides a market synchronization process for listed options and futures across almost all the major markets across the globe.
It supports a rich and diverse range of products from plain vanilla to exotic types, and its future roadmap foresees several strategic introductions.

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About Organisation

3i Infotech Ltd.