To qualify for this position, candidates must possess an Associate Degree or technical certification with a minimum of one year field service experience, preferably in the dialysis field. Candidates should have a strong understanding of electronic, mechanical and hydraulic systems and concepts. Possess the ability to read and understand technical manuals, procedures and drawings. An understanding of the hemodialysis process, concepts and terminology is highly preferred. Ability to operate standard electronic and dialysis specific test equipment. Familiarity with medical products and GMP. Strong customer management, communication and interpersonal skills Ability to provide support resolution through alternative mediums such as phone support and email. Support and oversee a designated territory, analyze and report customer's problems.