Executive Assistant Manager / Manager - F&B

  • Srinagar
  • 10-14 lakh
  • 7-12 years
  • 22 Apr 2015

  • Customer Service

  • Travel/ Tourism
Job Description

1. To ensure that all the outlets and banquet is managed efficiently according to the
established concept statements and adhere to Company and Hotel Policies &
Procedures and Minimum Standards
2. To implement a flexible employee base, with the right mix of Full Time and Part
Time employees. To allocate employees over the Division based on established
business levels for that day.
3. To assign responsibilities to subordinates and to check their performance periodically.
4. To represent the Food & Beverage Department in the morning meeting.
5. To support staff needs in other Divisions based on the hotel priorities and anticipated
business levels.
6. To monitor service and Food & Beverage standards in all outlets and banquets. To
work with the Outlet Managers, Banquet Services Manager and respective Chef de
Cuisines to take corrective action where necessary.
7. To be available and on duty during peak period .
8. To conduct frequent and thorough inspections together with the Executive Chef of the
Food & Beverage operation.
9. To handle guest and employee inquiries in a courteous and efficient manner and
report guest complaints or problems to superiors if no immediate solution can be
found and assure follow up with guests.

Guest Service
1. To establish a rapport with guests maintaining good customer relationship and handle
all guest complaints, requests and enquiries on food, beverage and service.
2. To personally and frequently verify that guests in the outlet are receiving the best
possible service.
3. To spend time in the outlets (during peak periods) to ensure that the outlet is managed
well by the respective Outlet team and functions to the fullest expectations.
4. To be demanding and critical when it comes to service standards.
5. To ensure that the Outlet team projects a warm, professional and welcome image

- Looking for candidates from 5/ 4 star hotel only.
- Looking for somebody who is already at HOD level OR somebody who is at AM level from last 1-2yrs.

Competencies/Skill sets for this job

Guests Outlets Complaints Operation Service Standards

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