ROLES AND RESPONSIBILITIES:
Possesses an understanding at a detailed level, of the architectural dependencies of technologies in use in the customers IT environment.
Designs, administers, implements and supports Enterprise Monitoring and Application Management systems as a member of a multi-discipline team.
Possesses intermediate Project Mgmt skills and is able to independently complete solution implementation or application design deliverables.
Manages requests for monitoring services from the organization including new implementations, enhancements to existing solutions, customized solutions and reportingin full compliance with HP Quality Management System requirements
Reviews system requirements and application dependencies to determine monitoring configuration needed.
Leads or provides expertise in triage and incident management with collection and analysis of performance metrics as-required to diagnoses complex system problems and in collaboration with other technology professionals to determine root cause in a timely manner.
Engages with all stakeholders on process integration with the monitoring solutions.
Follows incident, problem and change management processes related to technology infrastructure being supported.
Collaborates with project managers, architects and all levels of management to execute on strategic and tactical goals
Contributes to the research and assessment of industry standards in the areas of application performance management, business service management, and infrastructure monitoring and predictive analytics.
REQUIRED TECHNICAL SKILLS:
Minimum 5+ years system administration of Enterprise Monitoring Systems.
Minimum 5+ years of experience with HP Application and Server Management products: HP BAC/BSM, HP OMi, HP SiteScope, HP Business Process Monitor, HP Real User Monitor and HP Openview
Minimum of 5+years of Windows / Linux administration experience (including Solaris and Red Hat Linux) in an enterprise environment demonstrating strong technical abilities with administration of the OS.
3-5 years of experience with one or more of the following, Windows Power shell scripting, SQL scripting, Linux shell scripting, Java, Java Script, C++, Visual Basic, or Perl.
Proficient in the use and administration of CLI on Linux and Windows systems.
Deep knowledge of Enterprise Monitoring metrics and best practices.
Working knowledge of SNMP.
Experience with ticketing systems (HP Service Manager, HP Service Center, Remedy, ServiceNow).
Incident and Event Management experience.
Experience with Enterprise logging tools and best practices.
PREFERRED SKILLS AND EXPERIENCE:
BSM Operations Manager for Linux/UNIX Implementations v9 Certification.
In depth knowledge of HPs Systems Monitoring product suite.
MSCE, and other technical Certifications preferred.