Engineer - Voice Management

Altisource Portfolio Solutions
  • Bangalore
  • Confidential
  • 3-7 years
  • 18 Jun 2015

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Job responsibilities:

Primary responsibilities include:

- Handling administrative (Moves, Adds, Changes and Deletions) tasks on Cisco IP Telephony platforms such as Cisco Unified Communications Manager, Unity Connection, Call Manager Express and Unity Express.

- Responsible for uptime of all Cisco IP Telephony infrastructure

- Responsible for Monitoring and Backup and Restore Operations

- Troubleshooting and Maintenance of Cisco Unified Communications Manager and Cisco Call Manager Express

- Troubleshooting and maintenance of Cisco voicemail systems Unity Connection and Unity Express

- Troubleshooting and Maintenance of Cisco Voice Gateways, VG224 and VG248

- Troubleshooting of Voice PRI related issues and working with different International Telecom Service Providers

- Coordinating with Cisco TAC for escalated issues and performing troubleshooting with TAC engineers

- Troubleshooting, Maintenance and Administration of Cisco Unified Contact Center Express (UCCX)

- Troubleshooting, Maintenance and Administration of call recording platforms Verint Impact360 version 11, VoicePrint (VPI) version 5

- Troubleshooting, Maintenance and Administration of Fax solutions such as Cisco onramp, Kofax Communications Server, GFI FAXMaker

- Coordinate troubleshooting with call recording platform and fax solution vendor support personnel for escalated issues

- Maintain Established OLA's with customer and client

Must have at least 2 years of work experience preferably on the following technologies:

- PBX: Cisco Unified Communications Manager (Call Manager)

- Voicemail systems: Cisco Unity Connection

- IVR and ACD platforms: Cisco Unified Contact Center Express

- Knowledge of Cisco Emergency Responder (CER), Auto-attendant

- Call control protocols: H.323, MGCP, SCCP

- Cisco IOS, T1 and E1 PRI, CAS T1

- Voice Gateways Cisco 4000, 2900, 3800 and 3900 series integrated services routers

- Cisco QoS for VoIP

- Knowledge of LAN/WAN communications

- Call recording platforms Verint Impact360

Other necessary skills:

- Excellent English Written / Verbal communication.

- Must be able to prioritize tasks effectively.

- Must be able to interact confidently and articulately with external clients and internal business units and must be able to handle all other duties as assigned.

Job Qualifications:

- Must have a graduate degree

- Cisco certification such as CCNA Voice, preferably CCNP Voice

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Altisource Portfolio Solutions