Dot Net Production Support Analyst

Soft tech Career Info system Pvt. Ltd
  • Bangalore
  • Confidential
  • 5-10 years
  • Views
  • 08 Nov 2016

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services
Job Description

As Software Consultant in Sustaining Development team you will lead the root cause analysis effort on a variety of applications in Order fulfillment domain in a highly collaborative, fast-paced environment. Your role is to do the root cause analysis by interacting with various stake holders, provide containment and design innovative short term and long term solutions to real production issues. You will work closely with Application Management Support (AMS) and Application Development teams. This position reports to the Development Manager of the Sustaining Development team.

Role Responsibilities

5+ Years of .NET experience

Providing containment, short term and long term solutions to production problems.

Managing Problem Known Errors (PKEs) life cycle

Engage Solution Architects, Sustaining Development team, Application Management

Support (AMS) team and Application development team and derive a workable solution to Problem Known Errors.

Reporting PKE statistics

Analysis of re-occurring issues and provides a solution for permanent fix

Task Ticket resolution within the SLA

Preferences

Experience with Supply chain domain

Experience with high volume transactional systems


Competencies/Skill sets for this job

Dot Net Application Development Application Management .net

Job Posted By

O.P. Chawla
Director