Domain Consultant - Cards for BPO

Wize Careers
  • Chennai
  • Confidential
  • 10-20 years
  • 105 Views
  • 16 Jun 2015
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  • Operations

  • BPO/ ITES/ Call Centers
Job Description

candidates who have done consulting in card's space, with exposure in Dispute handling / Charge back / merchandise acquiring( any one of the 3)


Develop and package domain offering leading to evolution of Market message for the offering

Work with key internal partners to take offering to market and increase revenue stream by adding new logos for Consumer Banking


Key responsibilities :
Market Related
Develop standard pitch packs by breaking down offering into appropriate sub-offerings to clearly bring out BPOs capabilities

Work with Marketing to develop collaterals and evolve a communication mechanism thru right marketing channels to disseminate offering to target customers.

Work with marketing to develop Marketing plan for the Domain.

Take the lead to work with BRMs/GRMs in ISUs of focus account names so as to penetrate into account systematically

Be the SPOC for Pre-sales/Solutioning team to deliver on any RFIs/RFPs for domain including front facing visits by potential clients

Increase visibility with Analyst firms and Research groups

Represent in Industry meets and Global offshoring events

Map the potential demand for offering by market study and recommend target geographies and customers to focus upon

Periodic competitor scan to determine threats,key differentiators and opportunities

Improvements to enhance value proposition of offering by an environment scan and incorporating best practices.

Define a offering Road Map based on strategic goals and come out with a Business plan

Candidate requirements :
v A domain consultant who has a thorough understanding of all processes in the Cluster and familiar with TCSs culture, practices& strategic vision

Has good understanding of customer requirements, underlying technology trends in industry and general business environment
Has the ability to define and develop key components of offering including integration with BPO existing capabilities wherever possible
Excellent verbal & written communication and effective presentation skills
Demonstrated leadership skills coupled with strong collaboration, relationship and influencing ability
Possesses the mental capacity and energy to sustain through difficulties and challenges
Must be willing to travel extensively as and when required


Job Posted By

Shelly Chaudhry
Senior Manager

About Organisation

Wize Careers