DM/ AM - Service Trainer - Automobile

Symbiosis Management Consultants Pvt. Limited
  • Delhi
  • Confidential
  • 5-8 years
  • 20 Aug 2015

  • Training/ Learning & Development

  • Automobile/ Auto Components
Job Description

Job Description :

Follow up of JD Power initiatives and CSI Improvement processes at the Dealerships.
Ensuring Customer concern resolution & customer satisfaction.
After-sales commercial support to dealers like warranty, free service and pre-sale claims.
Training of dealer personnel in terms of service function as well as customer satisfaction
Monitoring Dealer workshop profitability & Manpower capability building.
Preparing Business Development Plan for after-sales operations at dealerships to improve retention & business levels.

Desired Profile :

Candidates from Passenger cars will be preferred 

Job Posted By

Senior Consultant