Into Dealer Quality and SSI(sales satisfaction index)
Sales process improvement
. Customer Satisfaction
A) Ensure the organization of Customer Satisfaction Survey with timely data collection.
B) Follow up the evolution of the measured quality of the dealers with the after sales area managers.
C) Ensure the quality management of the network with special emphasis on weak dealer management.
D) Prepare action plan to improve Customer Satisfaction scores at a National level.
E) Follow up with the ASAM for preparation of action plans for respective dealers and zones.
F) Ensure the implementation of the Action plan and follow up on regular basis.
G) Develop and report various MIS reports related to QVN (CS) activities.
H) Finalize dealer wise reports, REP Information and score sheets