DM/ AM - DMS Manager - Automobile Industry

Symbiosis Management Consultants Pvt. Limited
  • Delhi, Gurgaon
  • Confidential
  • 5-10 years
  • 04 Jun 2015

  • Sales & Marketing, Quality Control - Product/ Process

  • Automobile/ Auto Components
Job Description

Job Description :

Responsible to drive excellence in sustenance processes of DMS viz. Training, deployment, support and Sustenance
Responsible for Dealer handholding post go-live by conducting frequent training for dealer / RIPL users.
Interface with Project team, deployment team, Dealer Development Manager and the concerned Sales and Service Managers for finalizing the overall rollout plan in the particular Region or dealer.
Track usage of the application through post deployment usage reports and ensure that the data is percolated to enforce compliance of the application by the dealerships.
Help troubleshoot any issues escalated by regional team and dealerships. Identify problems and facilitate related change to ensure usage of the DMS.

Desired Profile :

Similar Experience in Car business with a focus on:

1. Strong knowledge of dealer organization & Business processes.
2. Customer quality management
3. Knowledge of dealer network

Job Posted By

Senior Consultant