Director Service & Transactional Quality (bpo)

PERFECT PLACER
  • Other India
  • Confidential
  • 15-25 years
  • 318 Views
  • 26 Feb 2015
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  • Quality Control - Product/ Process, Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Drive CI 4 TQ&S & Del.. Ensure that Process Trng is Del. effectively. Strengthen QM Pro/ framework to improve Qlty Del. Accurately capture SLA/SLO metrics, the Rept. needs of each of the client & set up/ customize processes to seamlessly meet expecttions.


Competencies/Skill sets for this job

Quality Transactional Quality Bpo Sla

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PERFECT PLACER