Director - Professional Services

  • US-Other
  • Confidential
  • 10-15 years
  • 24 Mar 2015

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services
Job Description

Required Abilities/Attributes:

Experience managing the service delivery for large enterprise customers with $1 Million USD or more in technical consulting and implementation projects or in multi-year managed services offering
Self-motivated, attitude of ownership, and a strong desire to learn and make improvements
10 to 15 years' experience managing geographically dispersed, cross-cultural technical team or working in a team lead position
Prior experience managing remote teams in offshore (India or other parts of Asia) preferred
Demonstrated experience in managing remote technical teams across the globe
Strong conceptual knowledge of network and security technology and best practices
Experience delivery technical projects in enterprise environment in consulting capacity
Proven track record of successfully managing IT projects of varied sizes and have experience with project methodologies and tools
Customer service skills, communication skills, and a positive attitude
Excellent written and verbal communication is essential -- must have demonstrated ability in written communication to internal and external stakeholders
Attention to detail, comprehensive problem and troubleshooting solving skills
Strong process orientation in daily management of tasks and service delivery activities
Ability to work well under pressure and within time constraints
Strong knowledge of Microsoft Office suite of software
Ability to develop and work within standard processes
Strong planning and execution skills
Must be a self-starter, highly motivated (strong work ethic), and able to function in a "hands-on" environment.
Service and Project Management certifications - PMP, Prince 2, or ITIL

Nice to have:

Master's in Business Administration, or financial accounting background
B.S. in Management or Computer Science preferred.

Location: Westborough, MA