Strong Individual experience and expertise in a specific domain in driving transformational projects for multiple clients in a global context. Ability to managing and executing complex projects; multi-discipline knowledge and experience in IT Infrastructure components and technology, and therefore is needed to work with a hands-on / transactional approach of assessing and reviewing (getting into details) all activities and projects actively.
Establish Industry leading professional services capability; accountable for the planning, management, and execution of all professional services engagements globally.
Ensure effective Demand Forecasting, Skill based Capacity Planning and fulfilment to ensure no revenue loss.
Ensure effective Demand Capacity management processes and controls to meet and exceed utilization targets.
Effectively collaborate with sales & strategic partners to ensure - peak- resource needs are met.
Ensure standardized and repeatable execution toolkits across service portfolio; bringing in Industry Standard Practices (ISPs).
Establish process, tools and governance to ensure Industrialized service delivery; establish knowledge management framework to capture learnings and enhance delivery toolkits on a continuous basis; ensure adherence to Quality Management System, methodologies and processes; common project methodology