Director of Hosting Operations - Cloud Operations

ABC Consultants Pvt. Ltd.
  • Hyderabad
  • Confidential
  • 10-15 years
  • 889 Views
  • 30 Jan 2015
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  • Project/ Program Management IT, IT/ Information Technology

  • IT/ Technology - Security, IT/ Technology - Software/ Services, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

DUTIES & RESPONSIBILITIES:


* Manage 24x7 Operations teams (Tier 1, 2, and 3 teams), including offshore resources

* Oversee the operations of the multiple hosting facilities, including servers, storage, network, backup and restore systems, system software, and application software

* Manage leads and Managers who own systems and processes for Request Tickets and System Alerts

* Manage process for handling escalations from customers and other internal services teams
 
* Coordinate Incident Response for operational issues
* Develop, deploy and maintain operational processes and associated documentation

* Manage tape library and tape rotation, off-site storage, and backup to DR center

* Support troubleshooting activities and infrastructure improvement projects

* Track team & individual operational metrics against SLAs with appropriate management reporting

* Provide team leadership and foster individual/team skills development

* Participate as an active member of the global Hosting leadership team


ESSENTIAL SKILLS, EXPERIENCE & EDUCATION:

* Demonstrated experience in designing, developing, and documenting complex operational processes in a Hosting / IT environment and effectively managing team performance complying with these processes

* Excellent interpersonal communication & management skills.

* Strong knowledge of systems, security and operational best practices, including specific prior experience with ITIL-based processes

* Strong managerial level understanding of key components in our IT operational infrastructure (network architecture, firewalls, load balancers, storage networks, Windows and Linux servers, IIS, SQL Server and Oracle DBMSs and data backup/recovery systems)

* Demonstrated ability to work and learn in an energetic and fast paced environment and dynamically coordinate team tasks in response to customer requirements and operational issues

* A proactive, goal-oriented attitude with the motivation to work through roadblocks, find alternatives, and create team success

* Excellent organizational skills of managing teams of managers and leads and their output in a fast paced data center environment. 

EDUCATION and EXPERIENCE

* Bachelors Degree in Engineering, Computer Science, or equivalent experience

* 8 or more years' experience in job specific skills

* 5 or more years as a technical team manager

* Experience working in a 24x7 Data Center environment, preferable providing commercial services to external customers

* Experience managing large teams with focus on Operational Excellence and higher productivity

* Hands-on experience working with or managing off-shore resources


Job Posted By

Aamir Razack
Recruitment

About Organisation

ABC Consultants Pvt. Ltd.