IT Director

Kelly Services
  • Bangalore
  • 10-20 lakh
  • 10-20 years
  • 15 May 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Purpose of the Job:-

The IS&IT End to End Operations processes director is responsible for coordinating the main IST operations processes in order to deliver high quality, reliable and efficient services


Overall end to end process consistency and control
Process continuous improvement
Monitoring of key IST processes

Job Description :-

Manages a team of end to end processes manager in charge of the coordination of main IST operations processes (ITIL best practices):
o Incident Management: restore service as quickly as possible, focusing on critical incidents
o Problem management: involves root-cause analysis to determine and resolve the cause of incidents
o Change management: manage formal process to deal with business service requests
o Capacity management: ensure that IT capacity meets current and future business needs
Supervises the complete end to end processes (strong interaction with internal operations teams)
Acts as a liaison between the different stakeholders to adapt processes and improve their level of integration: operations teams (incl. providers), design Authority, business partners, businesses,
Seeks continuously opportunities to improve processes and their overall quality

Job Posted By

About Organisation

Kelly Services