IT Director

Kelly Services
  • Bangalore
  • 10-20 lakh
  • 10-20 years
  • 1024 Views
  • 15 May 2015
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  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Purpose of the Job:-

The IS&IT End to End Operations processes director is responsible for coordinating the main IST operations processes in order to deliver high quality, reliable and efficient services

Account-abilities:-

Overall end to end process consistency and control
Process continuous improvement
Monitoring of key IST processes

Job Description :-

Manages a team of end to end processes manager in charge of the coordination of main IST operations processes (ITIL best practices):
o Incident Management: restore service as quickly as possible, focusing on critical incidents
o Problem management: involves root-cause analysis to determine and resolve the cause of incidents
o Change management: manage formal process to deal with business service requests
o Capacity management: ensure that IT capacity meets current and future business needs
Supervises the complete end to end processes (strong interaction with internal operations teams)
Acts as a liaison between the different stakeholders to adapt processes and improve their level of integration: operations teams (incl. providers), design Authority, business partners, businesses,
Seeks continuously opportunities to improve processes and their overall quality


Job Posted By

About Organisation

Kelly Services