DGM - IT - Account Management

Lakshya Recruitment Solutions Private Limited
  • Gurgaon
  • Confidential
  • 11-17 years
  • 18 Apr 2015

  • Consulting

  • IT/ Technology - Software/ Services
Job Description


This position is part of IT Account Management Team responsible for Account IT Governance Contract IT Management, Financial Management, IT Service Availability & Service Level Management, IT Security / Audit Readiness, IT Service Continuity Management, IT Solution / Design review, IT Transition for the allocated account/s.
  • Constructs and manages partnerships between the Project Office, Clients, Internal IT Delivery and 3rd party IT Delivery organizations
  • Ensures formulation, development, implementation, and delivery of technical solutions is integrated with the business solutions
  • Responds to client IT requirements as specified in the contract or Statement of Work (SOW)
  • Account Single IT Point of Contact for Project Office and delivery organization (Business, IT and 3rd Party IT) for all client needs, requirements and expectations with regard to assigned IT team operations
  • Provides Account IT leadership to the IT service delivery team and directs teams to develop program, project, product, and business strategies, and implement resulting solutions to meet contract deliverables
  • Manages contractual cost, schedule, and service or product deliverables as they relate to the IT delivery organization
  • From Account perspective, manages matrix of IT resources and coordinates client and 3rd Party IT resources to deliver IT services and solutions to support the client organization
  • Supports the Project Executive (PE) in identifying growth opportunities and CTO (Cost Take Out) opportunities resulting in contract profitability
  • Owns quality of IT service provided by the IT delivery organization and responsible for tracking and reporting on service level performance
  • Participates and provides input into Client's strategy and planning (where appropriate)

  • Should be able to think strategically and translate strategy into tactical projects to achieve the
  • desired results
  • Knowledge of Contact center technologies
  • Project management experience/exposure
  • Ability to manage cross functional interactions
  • Client Partnering
  • Collaborative Influence
  • Earning Trust
  • Embracing Challenge
  • Enabling Performance & Growth

Competencies/Skill sets for this job

It Service Continuity Account Management Strategy

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