Deputy Manager - Customer Support Lead

  • Pune
  • Confidential
  • 10-14 years
  • 29 Mar 2015

  • Quality Control - Product/ Process

  • Automobile/ Auto Components
Job Description

1.Day to day Interaction with Customers on Quality issues update
2.Initiate Containment action.
3.Reporting action plans for issue in 8D / Customer format.
4.Track Quality Issues and drive the actions within plant.
5.Conduct Customer Concern meeting with CFT in Plant and drive actions.
6.Monitor the effectiveness of actions (ICA & PCA) for issues and declare the results.
7.Conduct Management Meeting on Customer concerns to drive analysis & actions.
8.Safe launch support at customer site during Job#1 + 90 days.
Interact with other plant on benchmarking Customer support best practices.
9.Update customers on actions implemented and work on reducing OE PPM.

1.Must be working in Manufacturing background Min of 8 years.
2.Auto/Auto ancillary with Customer Support Quality experience for min of 8 years.
3.Tier -1 American/European Based MNC experience is preferable .
4.Must handle a team to drive customer action plans.
5.Customer Handling experience is preferred

Competencies/Skill sets for this job

Support Quality Cft

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