Deputy Manager - Application Specialist

Datamatics Global Services Limited
  • Bangalore
  • Confidential
  • 6-8 years
  • 12 May 2015

  • Project/ Program Management IT

  • Pharmaceuticals/ Life Sciences/ Clinical Research
Job Description

Job Specifications :

- Experience in Pre Sales Work.
- Should be handling demos & trainings on high end medical equipments with doctors, employees.
- Troubleshooting experience.

Education - BE Or Bsc

Responsibility Main Purpose:

- Responsible for driving training initiatives for customers and employees in the operation of the Medtronic product portfolio, particularly the Navigataion product range.
- To strengthen the technical support function of business with major emphasis on application support for existing and new installations for Navigation System.

Key Responsibilities:

- Pre sale work : help the project by demonstration and clinical evaluation of the system.
- Should be able to manage a team size of 3-4 application specialists.
- Should be able to grasp all the latest technologies in Navigation field and competition technologies.
- Should be able to support sales team in Technical discussion with the prospective customers.
- To assist (and continuously acquire updated knowledge) in use of Cranial/Ortho/ENT/Spine navigation cases.
- Post sale work: Train the technical and biomedical/Technician staff of the hospital during and after the installation, should be able to assist various procedures independently.
- Troubleshoot the key technical defects and liaison with BU to rectify the issues, handle logistics through close interface with customers, distributors and Medtronic supply chain.
- Maintain and check the demo inventory periodically.
- Flexible to travel across country.

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