DGM - Tech Support ( Technical Support Operations )

Mastermind Network
  • Chennai
  • Confidential
  • 10-15 years
  • 248 Views
  • 09 Jun 2015
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  • Senior Management-Operation

  • BPO/ ITES/ Call Centers
Job Description

* Leading inbound voice Technical Support Operations
* Managing L1 & L2 queries
* Managing a large base population
* Client front-ending
* Ensuring continuous improvement in service delivery through focus on metrics & delivery
* Customer relationship
Extensive experience in Technical Support / IT Support Processes especially IT Helpdesks for end-users and B2B Support.


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Mastermind Network