Plan ahead, find best strategies for the production floor, monitor and control progress, evaluate performance.
Identify and recommend process improvement to streamline operations and enhance quality and productivity.
Facilitate hiring, training and up-skilling of new agents across projects.
Set-up periodic development review meetings with staff and encourage them to work towards self-development.
Conduct performance review meetings to determine efficiency and service level effectiveness across board.
Responsible for offsite Quarterly Business Reviews with clients
Reporting into VP - International operations
To Manage the P&L for Strategy & Cost optimization