DGM - Quality (BPO)

PERFECT PLACER
  • Other India
  • Confidential
  • 10-18 years
  • 183 Views
  • 19 Mar 2015
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  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Drive continuous improvement for Transactional Quality (TQ) & Delivery.
Manage Claim Quality / Training & Client related KPI's .
Evaluate effectiveness of TQ interventions.
Strengthen Qlty Mgt. processes / framework to improve Qlty delivery.
Graduate in any discipline desirable with Min.10+ yrs in a BPO & associated with the Qlty Deptt.
Data Handling / data interpretation.
Needs to have good working knowledge of transaction Quality systems, tools & technologies.


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PERFECT PLACER