Urgent Opening for the Position of Dgm-transactional Quality - Banking

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 18-23 lakh
  • 11-14 years
  • 273 Views
  • 12 Oct 2016
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  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

KEY RESPONSIBILITIES:

Drive continuous improvement program across processes
Analysis of utilization, efficiency and available data for the process
Undertake detailed process improvement studies and up skills the team members
Mentor Green Belt/Yellow Belt projects
Drive culture of continuous improvement
Provide Training and quality support, development of metrics and dashboards in line with customer
requirements
Ability to lead a team, coordinate with other location and drive standardized practices
Should meet and exceed client metrics: External & internal quality metric should be consistently
green
Excellent Transactional Quality Domain Knowledge
Strong Process Knowledge and Compliance to Multiple Audit Postures

SKILLS REQUIRED :

Knowledge and experience of Banking Processes
BB certification is Mandatory
Demonstrated success in Transactional Quality
Exposure to different improvement frameworks like six sigma, lean
Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SAS, SPSS ,
project, excel are critical for the job
Strong communication & facilitation skills
Strong analytical skill- ability to work with huge volume of data using statistical tools
Flexible approach to tackling projects
Good team player
Good Presentation skills


** Candidates only from Banking Domain should only apply **


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.