DGM - CRM

Auctus Consulting
  • Chennai
  • 10-20 lakh
  • 10-20 years
  • 110 Views
  • 11 Mar 2015
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  • Project/ Program Management IT

  • IT/ Technology - ERP/ CRM/ SCM
Job Description

Service design and delivery:

- Service Design to ensure consistency across touch-points - At the Sales Office / premises, At Customers Home / Office , on the phone / via email / SMS / any documentation

- Creating and administering SOP / checklist

Tracking Customer Satisfaction and maintaining the high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

- Designing daily work flows for teams for both peak and non-peak load


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Auctus Consulting