Urgent Opening for the role of DGM - Transaction Quality

2COMS Consulting Pvt. Ltd.
  • Delhi
  • 20-23 lakh
  • 10-20 years
  • 655 Views
  • 12 Oct 2016
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  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Reporting to India Quality Leader



Basic Certification: Green Belt Certified / Black Belt Certified / Black Belt Trained.



KEY RESPONSIBILITIES :

- Excellent Transactional Quality Domain Knowledge.



- Design overall framework of Training and Quality development for associates across all locations in India.



- Translate business drivers to performance requirements and accordingly identify/design training interventions that provide greater flexibility of learning opportunities.



- Define functional training framework in terms of efficiency and effectiveness that are directly linked to organizational and business goals by establishing and maintaining partnerships with key business leaders, HR Generalists and the Performance Management team.



- Define a framework for measurement and analysis of training impact on change in associate behavior and performance that could be possible drivers for 0-90 day attrition.



Skills Required:

- Demonstrated success in Transactional Quality and Training.



- Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SAS, SPSS , project, excel are critical for the job.



- Should have very good team handling experience.



- Excellent knowledge of Six sigma and lean methodology.


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.