DGM - O2C Tower for a Leading BPO

2COMS Consulting Pvt. Ltd.
  • Chennai
  • 16-23 lakh
  • 10-15 years
  • Views
  • 12 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

REPORTING TO : GM OTC Tower


KEY RESPONSIBILITIES :


1. Creation and development of tower specific
a. value proposition,
b. business cases,
c. industry specific offerings,
d. strategic direction and initiatives,
e. design business outcome models,
f. contracting structures,
g. identify new opportunities and business lines


2. Support sales team in creating compelling business case for prospect clients to offshorebusiness


3. Managing multiple client engagements / contracts across the life cycle of the deal Knowledge Transfer, Operations support for establishing processes, metrics identificationsand reporting


4. Work closely with Process Delivery leaders in identifying improvement opportunities andimplement the same across all processes.

STRATEGIC INPUTS / SKILLS REQUIRED :

  • Should be extremely facts and data oriented
  • Relevant experience in end to end OTC process. In depth process knowledge in managing Cash application, collections and dispute management process preferred.
  • Ability to communicate for impact.
  • Should have the ability to influence people (internal/external customers, Operations, Finance etc)

Candidates with experience in FMCG / Consumer Goods should .


Competencies/Skill sets for this job

Otc O2c O To C Order To Cash Order 2 Cash

Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.