DGM IT Infrastructure

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 10-20 lakh
  • 10-15 years
  • 12 Oct 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Job Description:Management of all staff deployed from company

Communicate with the Project Manager

Address all issues highlighted on a day to day basis

Attendance - weekly, daily and monthly

Monitor weekly Early Warning Signals on Attrition

Compliance management

Communication to all stakeholders

Compliance management of the SOW and tie to the KPI of the engineers

Shift roster adherence for the shift(s) for the domains that the supplier is serving

Manage personnel leave plans and provide backup resources to ensure adequate functional domain ( UNIX, Windows, Data Protection, Database Administration, Storage, Patrol) coverage per the SLA Key Skills:Good working knowledge of working in a IT Managed Services Environment

Predominantly exposure to UNIX preferred

Should be able to change strategy in conjunction with Project Manager

Delays on crual issues CMARs, Server builds, customer end pending issues a) Errors high impact errors as well as low tech errors b) Posturing any issues that need intervention from stake holders

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About Organisation

2COMS Consulting Pvt. Ltd.