Delivery Manager is accountable and responsible for team level attainment of business plan, volume, profit, customer satisfaction and other operational measures
Delivery Manager is jointly accountable with the Product Manager for the delivery (design and build) of application engineering projects
Delivery Manager will spend 50% effort for Delivery Management and 50% for Functional Management
Meet weekly with Team Leads to review their project's health
Periodically participate in team meetings of large scale projects and show support
Review the Project Health Check early in the week and follow up on amber/red items
Meet weekly with the AE delivery head to review and report on project health
Communicate, escalate and resolve issues with Project Managers
Promptly escalate unresolved project issues to the AE Delivery head
Provide coaching and support to project engineering and management teams on how to improve project delivery success
Support Account Managers and Program Managers in proposal negotiation and conclusion for projects around the same customer
Ensure teams have appropriate tools and competencies to perform effectively and efficiently, and plan for regular training appropriately
Ensure Team Members are in compliance with organization policies and procedures, customer policies and procedures, and any audit deficiencies are rectified immediately
Systemic analysis and management of the Delivery Team's competencies, capabilities, resource balancing, etc.
Resource management -- internal resourcing through discussions with PMs and Delivery Heads. Formulate hiring plan based on pipeline and resource, competency need reported from projects. Ensure the resource allocations are finalized via E2C.
Lead the performance management activities and mentor team members. Formulate general guidance for PMDP in accordance with organizational BSC and EY global recommendations
Consolidate performance metrics (utilization, schedule performance, cost performance, defect density, customer satisfaction etc.) from operations and prepare AE dashboard
Support quality audits by deploying adequate resources for audit execution and follow up on open issues
Prepare presentations for quarterly Management Review meetings with input from internal and external audits, AEG dashboard, issues and risks related to the group etc.
Deal with HR related matters (Resignations, Environmental- H/W, S/W, Ergonomics etc, transportation, attitudinal, salary, admin) and other workplace issues.
BE / BTech / MCA / MSc Computer science
Minimum six years of hands on experience in software development using .NET (Mandatory)
Minimum six years of hands on experience in managing multiple Project Teams
Knowledge in quality standards such as CMMI / ISO
Experienced in various estimation models